Privacy policy1. Data privacy overview General information The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be identified personally. For detailed information on the subject of data protection, please refer to our privacy policy set out below. Data collection on this website Who is responsible for the data collection on this website? Data processing on this website is carried out by the website owner. You can find their contact details in the section “Note on the responsible entity” in this privacy policy. How do we collect your data? We collect your data on the one hand by the way that you communicate them to us. This might be, for example, data that you enter in a contact form. Other data is collected by our IT systems, either automatically or after your consent when you visit the website. This is mainly technical information (e.g. Internet browser, operating system or time of page view). This data is collected automatically when you enter this website. To what purpose do we use your data? Part of the data is collected to ensure error-free operation of the website. Other data may be used to analyze your user behavior. What rights do you have with regard to your data? You have the right to receive information about the origin, recipients and purpose of your stored personal data free of charge at any time. You also have a right to request the correction or deletion of all such data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right to restrict the processing of your personal data under certain circumstances. Furthermore, you have the right to file a complaint with the competent supervisory authority. You can contact us at any time about this and any other questions you may have on the subject of data protection. Third-party analytics and tools When visiting this website, your surfing behavior may be statistically analyzed. This is done primarily with software known as analysis programs. For detailed information about these analytics programs, please see the privacy policy below. 2. General information and mandatory information Data privacy The owners of these pages take the protection of your personal data very seriously. We treat all your personal data confidentially and in accordance with the legal data protection regulations as well as this privacy policy. When you visit this website, various personal data is collected. Personal data is any data by which you can be identified personally. This privacy policy explains which data we collect and what we use it for. It also explains how and for what purpose this is carried out. We have to point out that data transmission on the Internet (e.g. communication by e-mail) might be affected by security gaps. Seamless protection of data against access by third parties is not possible. Note on the responsible entity The responsible entity for data processing on this website is: Andreas Thilo and Heinrich Assies Thilo & Assies GbR Talstrasse 9a 79102 Freiburg Germany Phone: +49 761 70 11 77 E-mail: info@sandalenwerkstatt.de The responsible entity is the natural or legal person who alone or jointly with others decides on the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.). Duration of storage Unless a more specific storage duration has been specified within this data protection declaration, your personal data will remain with us until the purpose for the data processing no longer applies. If you claim a legitimate request for deletion or revoke consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, the data will be deleted after such reasons cease to apply. Note on data transfer to the USA and other third countries Among other things, we use tools from organizations based in the U.S. or other third countries that might not be secure from a data privacy perspective. When these tools are enabled, your personal data might be transferred to and processed in these third countries. We would like to emphasize that in these countries no level of data protection comparable to that in the EU can be guaranteed. For example, U.S. companies are obliged to hand over personal data to security authorities without you, the data subject, being able to take legal action against this. It can therefore not be excluded that US authorities (e.g. intelligence) process, analyze and permanently store your data stored on US servers for surveillance purposes. We have no influence on these processing activities. Revocation of your consent to data processing Many data processing operations are only possible with your express consent. You may revoke any consent you have already given at any time. The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation. Right to object to data collection in special cases and to direct marketing (Art. 21 DSGVO, German General Data Protection Regulation) IF THE DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6 ABS. 1 LIT. E OR F DSGVO, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS CARRIED OUT CAN BE FOUND IN THIS PRIVACY POLICY. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR DATA CONCERNED, UNLESS WE CAN PROVIDE COMPELLING AND LEGITIMATE REASONS FOR THE PROCESSING THAT OVERRULE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING IS FOR THE ASSERTION, EXERCISE OR DEFENSE OF LEGAL CLAIMS (OBJECTION PURSUANT TO ART. 21(1) DSGVO). IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF YOUR PERSONAL DATA FOR SUCH MARKETING PURPOSES; THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS RELATED TO SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION PURSUANT TO ART. 21(2) DSGVO). Right of appeal to the competent supervisory authority In the event of violations of the DSGVO, the concerned party shall have a right of appeal to a supervisory authority, in particular in the Member State of their habitual residence, their place of work or the place of the alleged violation. The right of appeal is without prejudice to other administrative or jurisdictional remedies. Right to access data You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract made available to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done insofar as it is technically viable. SSL or TLS encryption For security reasons and to safeguard the transmission of confidential content, such as orders or inquiries that you send to us as the site owner, this site uses SSL or TLS encryption. You can identify an encrypted connection by the change in the browser address bar from “http://” to “https://” and by the lock symbol in your browser bar. If SSL or TLS encryption is enabled, the data you transmit to us cannot be read by third parties. Information, deletion and correction Within the framework of the applicable legal provisions, you have the right at any time to receive at no charge information about your stored personal data, its origin and recipient and the purpose of data processing and, if applicable, the right to have this data corrected or deleted. You can contact us at any time about this and any other questions you may have on the subject of personal data. Right to restrict processing You have the right to request the restriction of the processing of your personal data. For this purpose, you can contact us at any time. The right to restrict processing applies in the following cases: • If you disagree with the accuracy of your personal data stored by us, we usually need time to investigate this. For the time of the review, you have the right to demand the restriction of the processing of your personal data. • If the processing of your personal data has been/is unlawful, you may demand the restriction of data processing instead of deletion. • If we no longer require your personal data, but you need it to exercise, defend or enforce legal claims, you have the right to request restriction of the processing of your personal data instead of deletion. • If you have filed an objection pursuant to Art. 21(1) DSGVO, a consideration must be made between your interests and ours. As long as it has not yet been ascertained whose interests shall prevail,, you have the right to demand the restriction of the processing of your personal data. If you have restricted the processing of your personal data, this data may – apart from being stored – only be processed with your consent or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the European Union or a Member State. 3. Data collection on this website Cookies Our Internet pages use so-called “cookies.” Cookies are small text files and do not harm your terminal device. They are stored on your terminal device either temporary for the duration of a session (session cookies) or permanently (permanent cookies). Session cookies are automatically deleted after the termination of your visit. Permanent cookies remain stored on your terminal device until you delete them yourself or until they are automatically deleted by your web browser. Cookies from third-party companies might also be stored on your terminal device when you enter our site (third-party cookies). These enable us or you to use certain services of the third-party company (e.g. cookies for processing payment services). Cookies have various functions. Many cookies are technically required, as certain website functions would not function without them (e.g. the shopping cart function or the display of videos). Other cookies are used to analyze user behavior or to display advertising. Cookies that are necessary to carry out the electronic communication process (necessary cookies) or to provide certain functions you have requested (functional cookies, e.g. for the shopping cart function) or to optimize the website (e.g. cookies to measure the web audience) are stored on the basis of Art. 6(1) lit. f DSGVO, unless another legal basis is specified. The website owner has a legitimate interest in storing cookies for the technically fault-free and optimized provision of their services. If consent to the storage of cookies has been requested, the storage of the respective cookies is based exclusively on this consent (Art. 6(1) lit. a DSGVO); consent can be revoked at any time. You can configure your browser in such a way that you are informed about the setting of cookies and only allow cookies in specified cases, exclude the acceptance of cookies for specified cases or in general and activate the automatic deletion of cookies at the time the browser is closed. If cookies are disabled, the functioning of this website may be limited. If cookies are set by third parties or used for analysis purposes, we will inform you about this separately within the framework of this privacy policy and, if necessary, request your consent. Contact form If you send us requests via the contact form, the information you provide in the request form, including the contact details you enter there, will be stored by us for the purpose of processing the request and for the event of follow-up questions. We do not share this data without your consent. The processing of this data is based on Art. 6(1) lit. b DSGVO, provided that your request is related to the execution of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interests in the effective handling of the requests made to us (Art. 6(1) lit. f DSGVO) or on your consent (Art. 6(1) lit. a DSGVO) if this has been requested. The data you enter in the contact form will be stored by us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory legal provisions – in particular retention periods – remain unaffected. Requests by e-mail, phone or fax If you contact us by e-mail, telephone or fax, your inquiry including all resulting personal data (name, inquiry) will be stored and processed by us for the purpose of processing your request. We do not share this data without your consent. The processing of this data is based on Art. 6(1) lit. b DSGVO, provided that your request is related to the execution of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interests in the effective handling of the requests made to us (Art. 6(1) lit. f DSGVO) or on your consent (Art. 6(1) lit. a DSGVO) if this has been requested. The data you send to us via a contact request will be stored by us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory legal provisions – in particular legal retention periods – remain unaffected. 4. Newsletter Newsletter data If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to confirm that you are the owner of the e-mail address provided and that you consent to receiving the newsletter. Further data is not collected or only on a strictly voluntary basis. We use this data exclusively for mailing the requested information and do not share it with third parties. The processing of the data entered in the newsletter registration form is based exclusively on your consent (Art. 6(1) lit. a DSGVO). You can revoke your consent to the storing of the data, the e-mail address and their use for sending the newsletter at any time, for example by using the “unsubscribe” link in the newsletter. The lawfulness of the data processing operations already carried out remains unaffected by the revocation. The data you provide for the purpose of receiving the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and will be deleted from the newsletter distribution list after you unsubscribe from the newsletter or after the purpose is no longer given. We reserve the right to delete or block e-mail addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest pursuant to Art. 6(1) lit. f DSGVO. After deleting you from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be combined with other data. This is in your interest as well as our interest in complying with legal requirements when sending newsletters (legitimate interest within the scope of Art. 6(1) lit. f DSGVO. The retention in the blacklist is not limited in time. You can object to the storage if your interests supersede our legitimate interest. 5. Plugins & Tools Font Awesome This site uses Font Awesome for consistent display of fonts and icons. The provider is Fonticons, Inc., 6 Porter Road Apartment 3R, Cambridge, Massachusetts, USA. When you visit a page, your browser loads the required fonts into its browser cache to display text, fonts, and icons correctly. For this purpose, the browser you use must establish a connection to Font Awesome’s servers. This enables Font Awesome to become aware that your IP address has been used to access this website. The use of Font Awesome is based on Art. 6(1) lit. f DSGVO. We have a legitimate interest in the consistent presentation of the typeface on our website. If a respective consent has been requested (e.g. a consent to store cookies), the processing is exclusively based on Art. 6(1) lit. a DSGVO; the consent can be revoked at any time. If your browser does not support Font Awesome, a default font sored on your computer is used. For more information about Font Awesome, please see Font Awesome’s privacy policy at: https://fontawesome.com/privacy. Google Maps This site uses the map service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. To use the features of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The owner of this site has no influence on this data transmission. If Google Maps is enabled, Google may use Google Web Fonts for the purpose of consistent font display. When you access Google Maps, your browser loads the required web fonts into your browser cache to display texts and fonts correctly. Google Maps is used in the interest of an appealing presentation of our online offers and to make it easy to find the locations we indicate on the website. This constitutes a legitimate interest within the scope of Art. 6(1) lit. f DSGVO. If a respective consent has been requested, the processing is exclusively based on Art. 6(1) lit. a DSGVO; the consent can be revoked at any time. Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ und https://privacy.google.com/businesses/gdprcontrollerterms/sccs/. More information on the handling of user data is available in Google’s privacy policy: https://policies.google.com/privacy?hl=en. Source: https://www.e-recht24.de

1. Make a Print

IMPORTANT INFORMATION CONCERNING ONLINE ORDERS

Please note:

Shape: The sole and footbed are shaped according to your footprints and therefore may appear slightly different from the pictures in the online catalog. This is not a deficiency.

Color: The leather is dyed individually, and your monitor or display can show colors quite differently. The colors are therefore not binding, this is not a deficiency.

1. Make a Print

Involvement of the buyer: We need your footprints for our bespoke sandals and shoes. When we receive an online order, we will send you a footprint kit; how to use it is shown in a video you can watch online and in a small enclosed instruction. You must return the footprint kit to us before we can begin to work.

2. Adjusting

When you receive the finished sandals, you need to adjust the straps yourself. We show you how to do it in a video you can watch online and in a small enclosed tutorial.

This collaboration is required; it is not a shortcoming and does not justify a price reduction.

Right of withdrawal and exchange: All our sandals and shoes are custom made and we only make them to order. The purchase contract is concluded by the binding order, you can not return or exchange the sandals or shoes.

General Terms & Conditions: Please read our GTC before you make your binding order. We are obliged to provide you with these informations. When ordering online, you are required tick the respective box to confirm that you have read and understood our GTC .

Further questions: Please check our FAQ“ page first. If you can’t find the answer to your questions there, please feel free to contact us directly!

MAKING AN APPOINTMENT

Kundenberatung

Instead of just reaching for the shelf: First, just have look at it. Usually, in a shoe store, you would just pick a pair of sandals in your regular size off the shelf and try them on. With us it’s different. We have samples in our store workshop for you to look at, but no range of finished sandals or shoes for you to try on. But of course you can have a good look at our models, here on the Internet or in our store & workshop.

Advice in our workshop. Of course, you can just come to the workshop and get all advice you might need. However, if you want to order a pair of sandals or shoes, we recommend that you make an appointment so that we make sure we have enough time for you. The appointment can also be arranged outside our opening hours (Monday to Friday 3.00 to 6.00 p.m.). Please allow 20 to 30 minutes for normal needs.

Once you have made your decision, we ask you to stand on a so-called foot-impression-box with both feet one after the other. This is a kind of footprint kit that shows us just where you normally put weight on your feet. We also draw the foot outline for both feet.

In the course of this, we also discuss the special requirements you may have for your feet. While we don’t make orthopedic shoes or sandals, and don’t do video or computer analysis of your gait or foot form, we will use our experience and expertise to address special needs.

Anpassen vor Ort

Need some time: Handmade Sandals & Shoes Once we got your footprints, we can start to make your sandals or shoes. It’s handwork, and we do it on a first-come, first-served basis. We will give you an approximate appointment date for fitting or an estimated date for shipping, respectively. For some models – the ones you can not order online – we need you to visit us for a second appointment to fit the sandal or shoe.