Shape: The sole and footbed are shaped according to your footprints and therefore may appear slightly different from the pictures in the online catalog. This is not a deficiency.
Color: The leather is dyed individually, and your monitor or display can show colors quite differently. The colors are therefore not binding, this is not a deficiency.
Involvement of the buyer: We need your footprints for our bespoke sandals and shoes. When we receive an online order, we will send you a footprint kit; how to use it is shown in a video you can watch online and in a small enclosed instruction. You must return the footprint kit to us before we can begin to work.
When you receive the finished sandals, you need to adjust the straps yourself. We show you how to do it in a video you can watch online and in a small enclosed tutorial.
This collaboration is required; it is not a shortcoming and does not justify a price reduction.
Right of withdrawal and exchange: All our sandals and shoes are custom made and we only make them to order. The purchase contract is concluded by the binding order, you can not return or exchange the sandals or shoes.
General Terms & Conditions: Please read our GTC before you make your binding order. We are obliged to provide you with these informations. When ordering online, you are required tick the respective box to confirm that you have read and understood our GTC .
Further questions: Please check our „FAQ“ page first. If you can’t find the answer to your questions there, please feel free to contact us directly!
Instead of just reaching for the shelf: First, just have look at it. Usually, in a shoe store, you would just pick a pair of sandals in your regular size off the shelf and try them on. With us it’s different. We have samples in our store workshop for you to look at, but no range of finished sandals or shoes for you to try on. But of course you can have a good look at our models, here on the Internet or in our store & workshop.
Advice in our workshop. Of course, you can just come to the workshop and get all advice you might need. However, if you want to order a pair of sandals or shoes, we recommend that you make an appointment so that we make sure we have enough time for you. The appointment can also be arranged outside our opening hours (Monday to Friday 3.00 to 6.00 p.m.). Please allow 20 to 30 minutes for normal needs.
Once you have made your decision, we ask you to stand on a so-called foot-impression-box with both feet one after the other. This is a kind of footprint kit that shows us just where you normally put weight on your feet. We also draw the foot outline for both feet.
In the course of this, we also discuss the special requirements you may have for your feet. While we don’t make orthopedic shoes or sandals, and don’t do video or computer analysis of your gait or foot form, we will use our experience and expertise to address special needs.
Need some time: Handmade Sandals & Shoes Once we got your footprints, we can start to make your sandals or shoes. It’s handwork, and we do it on a first-come, first-served basis. We will give you an approximate appointment date for fitting or an estimated date for shipping, respectively. For some models – the ones you can not order online – we need you to visit us for a second appointment to fit the sandal or shoe.