WHAT YOU NEED TO KNOW – FAQ

DIRECT ORDER, ONLINE ORDER & SHIPPING

We will send you a so-called footprint foil set. This is sort of a footprint kit that you use to take prints and outlines of both of your feet. We explain how to do this in a tutorial we sent along with the kit and in a video on our website. You then send this kit back to us in the same envelope. The postage you have to pay depends on which country you are sending it from and which postal service provider you are using.

We can start working only then. In our webshop, we indicate an approximate delivery date for the finished sandals or shoes after we receive the footprint set. You may also feel free to call or email us if you have any inquiries.

No, there are differences, of course. Because we make the sandals based on your footprint, the shape of the footbed and sole varies depending on whether you have a slender or wide foot, for example. Also, the sandals we photographed for the online catalog are custom made for a specific person.

Colors may also vary. We work with natural colored leather, which we dye after your order. Each hide takes on the color in a slightly different way. And as to how your display or monitor shows the colors: we have absolutely no influence on that.

Because we only make to order and deliver bespoke products, all of our sandals and shoes are unique and only fit a specific person. Therefore, they can not be returned or exchanged. The binding purchase contract is concluded with the order and our order confirmation. If after a short time of wearing it turns out that, despite our careful work, the sandals could be adjusted a little better, we will do it free of charge in our store & workshop.

Please also note that the sole and footbed are shaped to your footprint and therefore might naturally look different from the pictures on the Internet. And as to how your display or monitor shows the colors: we have absolutely no influence on that. Such differences are therefore not a deficiency and do not justify withdrawal from the purchase contract.

We provide estimated delivery times in our webshop and when ordering directly. During the season, it can be several weeks if there is a large number of orders, because we only work to order and manufacture made to measure sandals and shoes.

Postage costs and delivery time depend on the country. We will give you the postage cost in our webshop.

For shipping within the EU, we charge the German VAT as we indicate it in the final price in our webshop.

When shipping to non-EU countries, we ship free of VAT. Customs duties and/or import sales tax may apply depending on the regulations of the country in which the delivery address is located. We do not know the regulations and tariffs of all countries, unfortunately. You will usually find instructions on the websites of your national competent customs authorities. The respective transaction is usually carried out by the transport service provider.

Just use of the green form (export certificate) and our receipt to prove the export to Switzerland to us. We will refund the VAT in cash when you come back to our store & workshop, or you can send us the forms stamped by customs and receive the refund as a bank transfer to an account you specify.

COMFORT, ADJUSTMENTS & REPAIRS

Yes, our strap sandals have adjustable straps. We show you how it works with the models that we sell through our webshop in a video. If you pick up the sandals in our store & workshop, we will show you during the fitting.

There is nothing to adjust with our models Amalfi, Colombo, Clog, Flip-Flop, Panama, Vienna.

No, they’re not. Even though one of the sandal makers is an orthopedic shoemaker, the sandals are not some sort of of “orthopedic shoes light.” However, we can take into consideration some foot problems, and the sandals may offer some degrees of freedom that a closed shoe does not. Please talk to us if you have special needs – we can then work out together what the options are.

Please talk to us! Sometimes it turns out that a little adjustment is still needed here or there when you wear the sandals. We do this for you in our store & workshop, and it’s free of charge for new sandals. For sandals ordered online, please first find out if only the straps are adjusted too tight or too wide. You can adjust them yourself with a few simple touches.

Please also note that the leather will adapt to the foot when worn. At the beginning, the leather may be a little stiff, braided elements not yet have settled. Braided elements you can knock flat a little with a hammer, using not too much force. Allow yourself and your new sandals some time to break in.

Even if that’s quite seldom the case: It can happen. Talk to us, or come to the workshop if you live nearby, we’ll fix it.

Yes, of course. Not everything, but almost everything can be renewed and repaired, depending on the model. Replacing the outsole is never a problem, and leather parts can usually be replaced as well. Simply ask us!

LEATHER & LEATHER CARE

he skin can be sensitive or allergic to a variety of substances. With our vegetable-tanned leather, the chance is extremely low however. Mostly it is poorly processed chrome tanned leather that causes skin irritation. In a few models, we use carefully combination-tanned leather for certain components, but for the most part we rely on vegetable-tanned leather.

We will grease the leather with a leather grease before we deliver the sandals. You should re-grease it slightly from time to time, depending on how often you wear your sandals. However, the sandals do not like too frequent greasing and too much grease; due to excess grease, the leather will then begin to stick.

It’s best if you use a colorless leather grease, but please do not use ordinary shoe polish or leather oil – both do not have ideal properties for our sandal leathers. As soon as the leather grease is absorbed, you can polish the surface with a soft cloth or brush.

Well-cared sandals cope quite well with occasional wetness. If they happen to get very wet, let the leather dry in a well-ventilated place – not in the sun or on the heater, and please do not use a hair dryer. As soon as they are dry again, you can lightly re-grease it.

Well-cared sandals cope quite well with occasional wetness. If they happen to get very wet, let the leather dry in a well-ventilated place – not in the sun or on the heater, and please do not use a hair dryer. As soon as they are dry again, you can lightly re-grease it.

The leather is getting darker – is this normal?

Yes, vegetable tanned leather will darken somewhat over time and develop sort of a patina. Dust and dirt can also make it appear darker – in this case, you can clean the leather.

Yes, vegetable tanned leather will darken somewhat over time and develop sort of a patina. Dust and dirt can also make it appear darker – in this case, you can clean the leather.

WORKSHOPS & CLASSES

No. We provide material and tools. Just please make sure not to wear any delicate clothing.

Cancel the workshop with us as early as possible. If you cancel at very short notice, we can only partially refund the course fee or not at all.

The exact rules for booking and cancellation can be found in our terms and conditions.

Yes, e.g. if not enough participants book the workshop, or for other important reasons, e.g. if the course instructor falls ill. We will let you know as soon as we ourselves know that a workshop has to be cancelled. In that case, the workshop fee will of course be refunded.

The exact rules for booking and cancellation can be found in our terms and conditions.

In this case we will finish the sandals for you and you can pick them up from our store & workshop, or we will ship them to you (postage applies). The exact regulations can be found in our terms and conditions.

2. Anpassen der Sandalen

1. Fussabdruck anfertigen

WICHTIGE INFORMATIONEN BEI ONLINE-BESTELLUNG

Bitte beachten Sie:

Form: Sohle und Fußbett werden nach Ihren Fußabdrücken geformt und können daher anders aussehen als auf den Bildern im Online-Katalog. Das ist kein Mangel.

Farbe: Das Leder wird individuell eingefärbt, und Ihr Monitor oder Display kann Farben sehr unterschiedlich anzeigen. Die Farben sind daher unverbindlich, das ist kein Mangel.

1. Fussabdruck anfertigen

Mitwirkung des Käufers / der Käuferin: Wir benötigen für unsere Maßanfertigungen Ihre Fußabdrücke. Nach einer Online-Bestellung senden wir Ihnen ein Fußabdruck-Set zu; wie Sie es benutzen, zeigen wir Ihnen im unteren Video und in einer kleinen beigelegten Anleitung. Sie müssen das Fußabdruck-Set an uns zurücksenden, damit wir mit unserer Arbeit beginnen können.

2. Anpassen der Sandalen

Nach Zusendung der fertigen Sandalen müssen Sie die Einstellung der Riemen selber vornehmen. Wie es geht, zeigt Ihnen das untere Video.

Diese Mitwirkung ist erforderlich; sie ist kein Mangel und rechtfertigt keinen Preisabschlag.

Rücktrittsrecht und Umtausch: Alle unsere Sandalen und Schuhe sind Maßanfertigungen, die wir nur auf Bestellung herstellen. Der Kaufvertrag kommt durch die verbindliche Bestellung zustande, Sie können die Sandalen oder Schuhe nicht zurückgeben oder umtauschen.

AGB: Bitte lesen Sie unsere AGB, bevor Sie Ihre verbindliche Bestellung aufgeben. Wir sind verpflichtet, Ihnen diese Angaben zur Verfügung zu stellen. Sie müssen bei der Online-Bestellung ankreuzen, dass Sie unsere AGB zur Kenntnis genommen haben.

Weitere Fragen: Bitte schauen Sie zuerst auf unsere Seite Was Sie wissen sollten“ . Falls Sie dort keine Antwort auf Ihre Fragen finden, können Sie sich gerne direkt an uns wenden!

BERATUNG, BESTELLUNG, SANDALEN

Kundenberatung

Statt Griff ins Regal: Erstmal nur anschauen. Normalerweise würden Sie in einem Schuhgeschäft einfach ein Paar Sandalen in Ihrer üblichen Größe aus dem Regal nehmen und anprobieren. Bei uns ist es anders. Wir haben in unserer Ladenwerkstatt Muster zur Ansicht, aber keine Auswahl an fertigen Sandalen oder Schuhen, die Sie anprobieren können. Sie können sich unsere Modelle aber selbstverständlich anschauen, hier im Internet oder in unserer Ladenwerkstatt.

Beratung in unserer Werkstatt. Sie können natürlich einfach so in die Werkstatt kommen und sich beraten lassen. Wenn Sie ein Paar Sandalen oder Schuhe bestellen möchten, empfehlen wir aber, einen Termin zu vereinbaren, damit wir sicher genug Zeit für Sie haben. Der Termin kann nach Absprache auch außerhalb unserer Öffnungszeiten (Montag bis Freitag 15.00 bis 18.00 Uhr) liegen. Planen Sie bitte bei normalem Beratungsbedarf 20 bis 30 Minuten ein.

Wenn Sie sich entschieden haben, bitten wir Sie, sich nacheinander mit beiden Füßen auf einen sogenannten Trittspurkasten zu stellen. Das ist eine Art Fußabdruck-Set, das uns zeigt, wo Sie Ihre Füße normalerweise belasten. Außerdem zeichnen wir den Fußumriss für beide Füße nach.

Dabei besprechen wir dabei auch die besonderen Anforderungen, die Ihre Füße vielleicht haben. Wir stellen zwar keine orthopädischen Schuhe oder Sandalen her, und wir machen auch keine Video- oder Computeranalysen von Ihrem Gang oder Ihrer Fußform. Wir nutzen aber unsere Erfahrung und unser Fachwissen, um besondere Anforderungen zu berücksichtigen.

Anpassen vor Ort

Brauchen etwas Zeit: Handgemachte Sandalen & Schuhe Wenn wir Ihre Fußabdrücke haben, können wir mit der Anfertigung Ihrer Sandalen oder Schuhe beginnen. Es ist Handarbeit, und wir arbeiten in der Reihenfolge des Auftragseingangs. Wir nennen Ihnen einen ungefähren Termin für die Anprobe oder für den Versand. Für einige Modelle – die Sie nicht online bestellen können – benötigen wir Sie zu einem zweiten Termin bei uns, um die Sandale oder den Schuh anzupassen.