WHAT YOU NEED TO KNOW – FAQ

DIRECT ORDER, ONLINE ORDER & SHIPPING

We will send you a so-called footprint foil set. This is sort of a footprint kit that you use to take prints and outlines of both of your feet. We explain how to do this in a tutorial we sent along with the kit and in a video on our website. You then send this kit back to us in the same envelope. The postage you have to pay depends on which country you are sending it from and which postal service provider you are using.

We can start working only then. In our webshop, we indicate an approximate delivery date for the finished sandals or shoes after we receive the footprint set. You may also feel free to call or email us if you have any inquiries.

No, there are differences, of course. Because we make the sandals based on your footprint, the shape of the footbed and sole varies depending on whether you have a slender or wide foot, for example. Also, the sandals we photographed for the online catalog are custom made for a specific person.

Colors may also vary. We work with natural colored leather, which we dye after your order. Each hide takes on the color in a slightly different way. And as to how your display or monitor shows the colors: we have absolutely no influence on that.

Because we only make to order and deliver bespoke products, all of our sandals and shoes are unique and only fit a specific person. Therefore, they can not be returned or exchanged. The binding purchase contract is concluded with the order and our order confirmation. If after a short time of wearing it turns out that, despite our careful work, the sandals could be adjusted a little better, we will do it free of charge in our store & workshop.

Please also note that the sole and footbed are shaped to your footprint and therefore might naturally look different from the pictures on the Internet. And as to how your display or monitor shows the colors: we have absolutely no influence on that. Such differences are therefore not a deficiency and do not justify withdrawal from the purchase contract.

We provide estimated delivery times in our webshop and when ordering directly. During the season, it can be several weeks if there is a large number of orders, because we only work to order and manufacture made to measure sandals and shoes.

Postage costs and delivery time depend on the country. We will give you the postage cost in our webshop.

For shipping within the EU, we charge the German VAT as we indicate it in the final price in our webshop.

When shipping to non-EU countries, we ship free of VAT. Customs duties and/or import sales tax may apply depending on the regulations of the country in which the delivery address is located. We do not know the regulations and tariffs of all countries, unfortunately. You will usually find instructions on the websites of your national competent customs authorities. The respective transaction is usually carried out by the transport service provider.

Just use of the green form (export certificate) and our receipt to prove the export to Switzerland to us. We will refund the VAT in cash when you come back to our store & workshop, or you can send us the forms stamped by customs and receive the refund as a bank transfer to an account you specify.

COMFORT, ADJUSTMENTS & REPAIRS

Yes, our strap sandals have adjustable straps. We show you how it works with the models that we sell through our webshop in a video. If you pick up the sandals in our store & workshop, we will show you during the fitting.

There is nothing to adjust with our models Amalfi, Colombo, Clog, Flip-Flop, Panama, Vienna.

No, they’re not. Even though one of the sandal makers is an orthopedic shoemaker, the sandals are not some sort of of “orthopedic shoes light.” However, we can take into consideration some foot problems, and the sandals may offer some degrees of freedom that a closed shoe does not. Please talk to us if you have special needs – we can then work out together what the options are.

Please talk to us! Sometimes it turns out that a little adjustment is still needed here or there when you wear the sandals. We do this for you in our store & workshop, and it’s free of charge for new sandals. For sandals ordered online, please first find out if only the straps are adjusted too tight or too wide. You can adjust them yourself with a few simple touches.

Please also note that the leather will adapt to the foot when worn. At the beginning, the leather may be a little stiff, braided elements not yet have settled. Braided elements you can knock flat a little with a hammer, using not too much force. Allow yourself and your new sandals some time to break in.

Even if that’s quite seldom the case: It can happen. Talk to us, or come to the workshop if you live nearby, we’ll fix it.

Yes, of course. Not everything, but almost everything can be renewed and repaired, depending on the model. Replacing the outsole is never a problem, and leather parts can usually be replaced as well. Simply ask us!

LEATHER & LEATHER CARE

he skin can be sensitive or allergic to a variety of substances. With our vegetable-tanned leather, the chance is extremely low however. Mostly it is poorly processed chrome tanned leather that causes skin irritation. In a few models, we use carefully combination-tanned leather for certain components, but for the most part we rely on vegetable-tanned leather.

We will grease the leather with a leather grease before we deliver the sandals. You should re-grease it slightly from time to time, depending on how often you wear your sandals. However, the sandals do not like too frequent greasing and too much grease; due to excess grease, the leather will then begin to stick.

It’s best if you use a colorless leather grease, but please do not use ordinary shoe polish or leather oil – both do not have ideal properties for our sandal leathers. As soon as the leather grease is absorbed, you can polish the surface with a soft cloth or brush.

Well-cared sandals cope quite well with occasional wetness. If they happen to get very wet, let the leather dry in a well-ventilated place – not in the sun or on the heater, and please do not use a hair dryer. As soon as they are dry again, you can lightly re-grease it.

Well-cared sandals cope quite well with occasional wetness. If they happen to get very wet, let the leather dry in a well-ventilated place – not in the sun or on the heater, and please do not use a hair dryer. As soon as they are dry again, you can lightly re-grease it.

The leather is getting darker – is this normal?

Yes, vegetable tanned leather will darken somewhat over time and develop sort of a patina. Dust and dirt can also make it appear darker – in this case, you can clean the leather.

Yes, vegetable tanned leather will darken somewhat over time and develop sort of a patina. Dust and dirt can also make it appear darker – in this case, you can clean the leather.

WORKSHOPS & CLASSES

No. We provide material and tools. Just please make sure not to wear any delicate clothing.

Cancel the workshop with us as early as possible. If you cancel at very short notice, we can only partially refund the course fee or not at all.

The exact rules for booking and cancellation can be found in our terms and conditions.

Yes, e.g. if not enough participants book the workshop, or for other important reasons, e.g. if the course instructor falls ill. We will let you know as soon as we ourselves know that a workshop has to be cancelled. In that case, the workshop fee will of course be refunded.

The exact rules for booking and cancellation can be found in our terms and conditions.

In this case we will finish the sandals for you and you can pick them up from our store & workshop, or we will ship them to you (postage applies). The exact regulations can be found in our terms and conditions.

2. Adjusting

1. Make a Print

IMPORTANT INFORMATION CONCERNING ONLINE ORDERS

Please note:

Shape: The sole and footbed are shaped according to your footprints and therefore may appear slightly different from the pictures in the online catalog. This is not a deficiency.

Color: The leather is dyed individually, and your monitor or display can show colors quite differently. The colors are therefore not binding, this is not a deficiency.

1. Make a Print

Involvement of the buyer: We need your footprints for our bespoke sandals and shoes. When we receive an online order, we will send you a footprint kit; how to use it is shown in a video you can watch online and in a small enclosed instruction. You must return the footprint kit to us before we can begin to work.

2. Adjusting

When you receive the finished sandals, you need to adjust the straps yourself. We show you how to do it in a video you can watch online and in a small enclosed tutorial.

This collaboration is required; it is not a shortcoming and does not justify a price reduction.

Right of withdrawal and exchange: All our sandals and shoes are custom made and we only make them to order. The purchase contract is concluded by the binding order, you can not return or exchange the sandals or shoes.

General Terms & Conditions: Please read our GTC before you make your binding order. We are obliged to provide you with these informations. When ordering online, you are required tick the respective box to confirm that you have read and understood our GTC .

Further questions: Please check our FAQ“ page first. If you can’t find the answer to your questions there, please feel free to contact us directly!

MAKING AN APPOINTMENT

Kundenberatung

Instead of just reaching for the shelf: First, just have look at it. Usually, in a shoe store, you would just pick a pair of sandals in your regular size off the shelf and try them on. With us it’s different. We have samples in our store workshop for you to look at, but no range of finished sandals or shoes for you to try on. But of course you can have a good look at our models, here on the Internet or in our store & workshop.

Advice in our workshop. Of course, you can just come to the workshop and get all advice you might need. However, if you want to order a pair of sandals or shoes, we recommend that you make an appointment so that we make sure we have enough time for you. The appointment can also be arranged outside our opening hours (Monday to Friday 3.00 to 6.00 p.m.). Please allow 20 to 30 minutes for normal needs.

Once you have made your decision, we ask you to stand on a so-called foot-impression-box with both feet one after the other. This is a kind of footprint kit that shows us just where you normally put weight on your feet. We also draw the foot outline for both feet.

In the course of this, we also discuss the special requirements you may have for your feet. While we don’t make orthopedic shoes or sandals, and don’t do video or computer analysis of your gait or foot form, we will use our experience and expertise to address special needs.

Anpassen vor Ort

Need some time: Handmade Sandals & Shoes Once we got your footprints, we can start to make your sandals or shoes. It’s handwork, and we do it on a first-come, first-served basis. We will give you an approximate appointment date for fitting or an estimated date for shipping, respectively. For some models – the ones you can not order online – we need you to visit us for a second appointment to fit the sandal or shoe.